Privacy Policy

1. Introduction

Welcome to Bhakti Beauty Care ("we", "our", "us"), lead by founder & master artist Pranjal Suthar, located in Vadodara, Gujarat. We respect your privacy and are committed to protecting the personal information you share with us through our website (bhaktibeautycare.in), offline salon operations, online booking links, and WhatsApp messaging services.

This Privacy Policy outlines how we collect, use, store, process, and safeguard your information when you browse our site, book salon services or bridal makeup packages, or communicate with us.

2. Information We Collect

We may collect and process the following categories of customer information:

• Personal Identification Details: Your full name, preferred salutation, and contact details.
• Contact Credentials: Mobile phone number, WhatsApp phone number, and email address (e.g., provided during inquiries or booking).
• Appointment & Booking Information: Selected salon services (such as hair treatments, facial skin rituals, waxing, or bridal makeup packages), preferred appointment dates and times, and custom service notes.
• Payment & Transaction Information: Advance booking deposit receipts, payment status, and transaction IDs generated when paying via our third-party online booking portal (Snip & Glow). Note: Bhakti Beauty Care does not store your credit/debit card numbers or bank credentials.
• Voluntarily Provided Information: Feedback, skin type notes, consultation preferences, or inquiries submitted via phone calls, website forms, email, or WhatsApp.

3. How We Use Information

We utilize customer information strictly for legitimate operational and service delivery purposes, including:

• Appointment Management: Scheduling, confirming, managing, and servicing your booked salon appointments and bridal consultations.
• Customer Communication & Support: Responding to inquiries, offering skin and bridal consultation advice, and providing customer support.
• Booking Confirmations & Reminders: Sending automated or manual booking confirmations, date/time reminders, and schedule updates.
• Payment & Transaction Updates: Sending invoice details, payment status receipts, and advance deposit confirmations.
• Service Quality Improvement: Enhancing our salon treatments, website experience, and client satisfaction based on feedback.

4. WhatsApp Communications

These service-related WhatsApp messages include:

• Instant appointment confirmations and digital booking passes
• Timely appointment reminders before your scheduled salon session
• Schedule modifications, delay notices, or rescheduling/cancellation updates
• Direct customer concierge support and bridal package inquiries

We respect your inbox. We do not engage in spam. You may opt-out or request to stop receiving WhatsApp updates at any time by contacting us directly on WhatsApp (+91 95866 16092) or via email at pranjalhari0@gmail.com.

5. Payment Information

Online appointments and advance deposits are processed through trusted, PCI-DSS compliant third-party booking and payment processing platforms (including Snip & Glow). Bhakti Beauty Care does not directly collect, process, or store sensitive payment credentials such as card security codes (CVV), credit/debit card numbers, or internet banking passwords on our servers.

6. Cookies and Website Usage

Our website uses standard technical cookies and web browser storage to ensure smooth page navigation, remember preferences, and optimize performance. You can choose to disable cookies through your individual browser settings; however, doing so may affect certain interactive features of the website.

7. Third-Party Services

We only share customer data with third-party service providers who directly enable our operational tools—specifically:

• Snip & Glow: Our official online booking software partner used for managing appointment slots and digital scheduling.
• WhatsApp API / Meta Business Communications: Official messaging infrastructure used to deliver appointment updates and customer support.

We strictly do NOT sell, trade, rent, or commercialize your personal information to third-party advertisers or data brokers.

8. Data Security

We implement appropriate physical, technical, and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Access to customer data is limited strictly to authorized studio staff.

9. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, maintain accurate business records, comply with applicable legal obligations, and resolve any operational disputes.

10. Customer Rights & Requests

You have the right to request access to the personal data we hold about you, request corrections to inaccurate or out-of-date information, or request the deletion of your personal records from our communication lists. To exercise these rights, please contact us using the details below.

11. Children's Privacy

Our services and website are intended for general audiences and are not targeted at children under the age of 18 without explicit parental or legal guardian consent and supervision.

12. Changes to This Privacy Policy

Bhakti Beauty Care reserves the right to modify or update this Privacy Policy at any time. Any changes will be published directly on this page with an updated "Effective Date" at the top. We encourage you to review this policy periodically.

13. Contact Information